{"id":1176,"date":"2011-03-21T16:29:53","date_gmt":"2011-03-22T00:29:53","guid":{"rendered":"\/?p=1176"},"modified":"2011-03-21T16:34:06","modified_gmt":"2011-03-22T00:34:06","slug":"incident-closed-good-support-from-janrain","status":"publish","type":"post","link":"https:\/\/www.identityblog.com\/?p=1176","title":{"rendered":"Incident closed &#8211; good support from janrain&#8230;"},"content":{"rendered":"<p>When I connected with <a href=\"http:\/\/www.janrain.com\" class=\"broken_link\">janrain <\/a>to resolve the issue described <a href=\"\/?p=1175\">here<\/a>, they were more than helpful. In fact, I have to\u00a0quote them, because this is what companies <em>should<\/em> be like:<\/p>\n<p style=\"padding-left: 30px;\">&#8220;We certainly test on ie 6,7,8,9, and would love to get your situation smoothed out.&#8221;\u00a0<\/p>\n<p>The scary part came a little while later&#8230;<\/p>\n<p style=\"padding-left: 30px;\">&#8220;The cause is likely to be configuration based on the browser. \u00a0Browser security\u00a0settings should be set to\u00a0default for testing. Temporarily disable all toolbars and add-ons. Clear caches and\u00a0cookies (at least for your\u00a0site domain and rpxnow.com.&#8221;<\/p>\n<p>Oh yeah.\u00a0 I&#39;ve heard that one before.\u00a0\u00a0So I was a bit skeptical.\u00a0<\/p>\n<p>On the other hand, I happened to\u00a0be in a crowd and asked some people nearby with Windows 7 to see what happened to <em>them <\/em>when they tried to log in.\u00a0\u00a0It was one of those moments.\u00a0 Everything worked perfectly for everyone but me&#8230;\u00a0<\/p>\n<p>Gathering my courage, I pressed the dreaded configuration reset button as I had been told to do:\u00a0<\/p>\n<p><img src=\"\/wp-content\/images\/2011\/03\/reset_internet_explorer.jpg\" alt=\"\" \/><\/p>\n<p>Then I re-enabled all my add-ons as janrain suggested.\u00a0 And&#8230;\u00a0everything worked as advertised.<\/p>\n<p>So there you go.\u00a0\u00a0Possibly I\u00a0did something to my IE config at some point\u00a0&#8211; I do a lot of experimenting.\u00a0 Conclusion: if any of you run into the same problem, please let me know.\u00a0 Until then,\u00a0let&#39;s consider the incident closed.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;We certainly test on ie 6,7,8,9, and would love to get your situation smoothed out.&#8221; <\/p>\n","protected":false},"author":68,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[19,6],"tags":[],"_links":{"self":[{"href":"https:\/\/www.identityblog.com\/index.php?rest_route=\/wp\/v2\/posts\/1176"}],"collection":[{"href":"https:\/\/www.identityblog.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.identityblog.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.identityblog.com\/index.php?rest_route=\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/www.identityblog.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1176"}],"version-history":[{"count":0,"href":"https:\/\/www.identityblog.com\/index.php?rest_route=\/wp\/v2\/posts\/1176\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.identityblog.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1176"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.identityblog.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1176"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.identityblog.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}